This pitfall ties directly back to your audience analysis. A strong audience analysis helps you to easily recognize how different user groups may benefit from different types of training. Difficulties arise when the project team ignores audience information, and designs a training program that offers only one delivery mechanism. Whether it’s all instructor-led or all…...
A big benefit of implementing EDMS is the standardisation it brings to business processes. This enables efficiencies and cost savings across parts of the business that did not interact before the new system. Communication and training programs should certainly start by teaching users the Happy Path – that is, the new standard business process. However,…...
Over and over again we have seen EDMS projects fail at the final hurdle as end users are unaware, uninformed or not given the right information to use the new system. Over the coming weeks, we have decided to document the top 10 pitfalls of EDMS end user training. This post looks at the strategy…...
Documentum, FirstDoc Training Material People can misunderstand each other, but the written word is (usually) unambiguous. So most companies rely on quality written documentation to disseminate information. Unfortunately, creating such documentation is often the first chore to be abandoned when employees feel overworked and harried. While it can be hard to commit the initial time…...
